Why does it say my backup email address isn’t verified?

If you forget your password, HEY sends reset instructions to the backup email address you provided when you signed-up. But before we can send the reset instructions, you need to verify the backup email address is really yours.

To verify, look in your backup email account (it might be your work email or a Gmail, Outlook, Yahoo, or iCloud account) for a message from support@hey.com with the subject “Verify your HEY backup email”. Hit the link inside that email to confirm it’s your backup email address. Now you’ll be able to reset your password.

If that link is expired, simply reach out to our support team and we will be happy to assist you further!