How do I cancel my HEY account?
Canceling your subscription stops it from renewing, but your account stays open until that subscription period ends. If you'd rather not wait, closing your account ends access right away. That's a separate step, covered below.
On this page
- Start here
- Export your data
- Cancel your subscription
- Close your account
- What happens to your data
- Requesting a refund
- Canceling without login access
Start here
Go to https://app.hey.com/accounts in a desktop browser. Click on your HEY email address.
Export your data
Click Export Your Data. This saves your emails and contacts for your own records.
Cancel your subscription
Click Billing & Invoices, then Close your account.
Click OK, cancel my subscription. You'll keep access until your current subscription period ends.
You'll then see a confirmation with your subscription's last day.
Canceling doesn't close your account: you'll keep access until the date shown on your screen. To close your account right away instead of waiting, continue to the next step.
Close your account
This becomes available once you've canceled your subscription above.
From that same Billing & Invoices page, click Close This Account.
Click OK, close my account, then confirm. Your access ends right away.
What happens to your data
We keep your account data for 30 days, then permanently delete your emails, contacts, and attachments, per our cancellation policy. We hold on to your password, backup email address, and 2FA info, so you can reactivate anytime.
Requesting a refund
We can only refund a recent renewal once your account is closed. Canceling the subscription alone isn't enough, so complete both steps above, then reach out to support from your backup email address to request the refund.
Canceling without login access
If you've lost your password or 2FA codes, contact support from your backup email address.