How do I cancel my HEY account?

We’re sorry to see you go!

If you’d like to close out your account, here’s how:

  1. Head over to in a desktop browser and click the Export Your Data option. That’ll export your emails and contacts for your own records.
  2. On that same Account page, click the Billing link. You’ll have an option to cancel your subscription.
  3. After that, stay on the same page and click the option to close out the account.

We’ll keep the account data for 30 days, before permanently deleting your emails, contacts, and attachments per our cancellation policy. We’ll hold on to your password, backup email address, and 2FA info so you can reactivate your account anytime in the future.

If your account recently renewed, you can reach out to our support team from your backup email address to request a refund of that renewal.

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