Account Managers

By default, the person who signed up for the HEY for Domains account is the Account Manager. It’s a good idea to designate someone you trust to help manage your account in case you can’t be reached.

Add Manager powers to a user

You can only grant Manager status to existing users. Once you've added them to your account, you can grant Manager permissions.

  1. On your Account page, click your HEY for Domains account, then click on People & Permissions.
  2. Click Edit managers
  3. Under 'Who else should be an account manager?' select the user and click 'Grant manager powers'.

What can Account Managers do?

  • Access and export all data in an account: that means they have the ability to read every email sent or received within the HEY for Domains account.
  • Manage all aspects of the account’s subscription: including updating billing information, adding more users, and canceling an account.
  • Configure and manage all technical aspects of an account’s setup: including verifying domain ownership and DNS-related records.
  • Change account managers: We encourage customers to designate someone you trust to help co-manage your organization’s HEY account in case the primary Account Manager is out of office. Account managers can add or remove other co-managers directly in HEY. The one exception is: it is not possible within the app to revoke Account Manager permissions from the primary Account Manager who set up the account. In order to make changes to this primary Account Manager, please email HEY Customer Support with the request.

Can HEY help us change the main Account Manager?

If the account is owned by a legal entity, HEY Customer Support can reassign account management if provided with enough proof that the request is coming from a top-level organizational leader. To start a change request, an owner or chief executive of the organization must email our support team.

Customer Support will ask for more verification of identity and relationship to the organization as well as ensure that there are no pending disputes of ownership. This process will likely take several days, as we need to make absolutely sure the request is legitimate.

If we are unable to verify the legitimacy of the request, or if it is being disputed by the current Account Manager, we may require a properly served court order to proceed.

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