Extensions

HEY for Domains Extensions are perfect for groups like support or sales teams where multiple people handle emails that are sent to a single address. After you create an Extension, everyone involved will see emails sent to the group address, as well as any replies and private comments from teammates.

How do I add an extension?

Click your avatar to access the Account page
Click your HEY for Domains account
Click the Manage Extension option

Screenshot of a Manager's Accounts and Settings page with an arrow pointing to the Manage Extensions option.

Click the + Add an extension button

Screenshot of the Manage Extension page with an arrow pointing to the + Add an extension button.

Enter in the name of your extension, select if the emails will be sent to someone in your HEY for Domains account or an external system, and click the Add this extension button

Screenshot of the Add an extension page showing the extension name field and two options for when someone emails this extension — These people at Teethsoup (domain name) should get it and Or send it out to an external system (like a help desk or sales tool).

Can I make an Extension for one person?

You sure can. One person, 50 people; it’s all good.

Can Extensions forward to an outside email address?

Yes! When you add a new Extension, you'll have the option to deliver to internal users, or to forward to an outside service like a Help Desk system.

Can other people on my team see all the past emails sent to an Extension?

That’s up to you. When you add someone new to an extension, you can choose whether or not they should get access to all the past emails sent to the extension, or just new emails as they come in.

Screenshot of the contact@ extension page showing 2 users being added and one user removed. The added users have two options to either gain access to All past and future emails or Just future emails. The removed user also shows two options to lose access to All past and future emails and Just future emails.

Are there any limits to how many Extensions I can create?

No limits — you can create as many as you need.

Does it cost money to add more Extension addresses?

No. There’s no charge to add an Extension. Add as many as you need at no additional cost.

Can I add an extension on a personal HEY for You account?

No. Extensions are only available for HEY for Domains accounts.