Two-Factor Authentication (2FA) and Login Security

Make your HEY account even more secure with Two-factor authentication (2FA). Many 2FA apps are free — while we recommend Microsoft Authenticator, you can use DUO, Google Authenticator, 1Password, or any other 2FA app you prefer.

Setting up 2FA

1. Download a Two-Factor Authentication app to your phone
2. Log into HEY using a desktop at: https://app.hey.com/sign_in
3. Click your avatar located on the top-right corner
4. Click Login & Security
5. Click Two-Factor Authentication
6. Click the OK, l've got a 2FA app on my phone button

7. Head back to your phone and open your Two-Factor Authentication app
8. Tap Scan QR code or + to add a new account
9. When prompted by your Two-Factor Authentication app, point your phone's camera at the QR code and the Two-Factor Authentication app will generate a six-digit code
10. Enter that code on the Step 2: Scan + Enter the Code screen

11. Click the Verify and continue button
12. Save your Recovery Codes
13. Click the OK, I saved my codes button

Recovery Codes

If your 2FA isn't working, you'll need a recovery code to log in. You'll be prompted to save your recovery codes in the 2FA setup process. You can save these to your computer, print them, or whatever you'd like — keep them available so you can access your account.

Replacing Recovery Codes

Each recovery code can only be used once. If you've used a few already, make sure to generate a new set, just in case you are without your authenticator app

1. Click your Avatar
2. Select Login & Security
3. Click Recovery Codes
4. Enter in your password
5. Scroll to the bottom of the page and click Generate new recovery codes
6. Follow the workflow to generate and save new codes

Security Key

HEY supports security keys to keep your login more secure. Security keys are a hardware device that helps verify your identity, like a USB key or fingerprint reader.

1. Click your Avatar
2. Select Login & Security
3. Click Security keys