Logging In

You log in to HEY with your email address and password, plus a code from your 2FA app if you’ve set up two-factor authentication (2FA). If you forget your password or can’t use your 2FA app, you can still get back in.

On this page

• Logging in
• Resetting your password
• Logging in without your 2FA app
  • Using a recovery code
  • Replacing your 2FA setup from another device

Logging in

1. Go to the HEY login page.
2. Enter your HEY email address and password.
3. If HEY asks for a 2FA code, enter the six-digit code from your 2FA app. If your app isn’t working, see Logging in without your 2FA app.

Resetting your password

1. On the login page, click Forgot your password?

2. Enter your HEY email address.
3. Click Send password reset email.

HEY sends an email to your backup email address. It comes from support@hey.com with the subject “Reset your HEY password”. Follow the steps in the email to choose a new password.

Logging in without your 2FA app

If your 2FA app isn’t working, you can still log in. Use a recovery code, or replace your 2FA setup from another device where you’re logged in.

Using a recovery code

You should have recovery codes from when you set up 2FA. They’re likely in a note or .txt file on your phone or computer.

1. Log in with your email address and password at app.hey.com/sign_in .
2. When HEY asks for a 2FA code, click Use a recovery code to access your account.

3. Enter a recovery code, then click Continue. Recovery codes look like XXXXX-XXXXX .

4. Once you’re logged in, click your avatar (top right), then click Login & Security.
5. Click Two-Factor Authentication.
6. Follow the prompts to set up a new 2FA app.

Replacing your 2FA setup from another device

If you don’t have your recovery codes but you’re still logged in to HEY on another device, you can replace your 2FA setup.

1. Click your avatar (top right).
2. Click Login & Security.
3. Click Two-Factor Authentication.
4. Click Yes, replace my 2FA setup.

5. Enter your password.
6. Set up your new 2FA app and save your new recovery codes.

Still locked out? Contact support and we’ll help you get back in.