Logging In

Reset Your Password

1. Click the Forgot your password? link on the login page

2. Enter your HEY email address
3. Click the Send password reset email button

HEY will send an email to your backup email address. The email will be sent from support@hey.com with the subject, “Reset your HEY password”.

2FA App Not Working?

If the 2FA App you're using to log into your HEY account is not working, you still have some options to get logged in.

With Recovery Codes

You should have recovery codes from when you set up your 2-Factor Authentication. It's likely a note or .txt file saved to your mobile device or computer.

1. Log in with your email address and password at https://app.hey.com/sign_in 
2. When prompted to enter a 2FA code, click the Use a recovery code to access your account

3. Enter a recovery code
4. Once you're logged in, go to https://app.hey.com/my/authentications 
5. Click Two-Factor Authentication
6. Follow the prompts to set up a new 2FA authenticator there

Logged In On Another Device?

If you don't have your recovery codes, but you're still logged into HEY on another device, you can reset your 2FA:

1. Click your Avatar
2. Select Login & Security
3. Click the Two-Factor Authentication option
4. Click the Yes, replace my 2FA setup button
5. Enter in your password
6. Follow the prompts to set up the new codes

Still having trouble? Reach out to support@hey.com and we can help get you logged in!